GTC
You can find our current GTC for the Academy, e-learning and live online training areas below. You can also view our general terms and conditions for organising courses.
Terms and conditions for the use of the GPSlife Academy, the e-learning courses and live online trainings
Status: June 2024
Organiser: GPSlife GmbH
Beckerstrasse 13, 09120 Chemnitz
(hereinafter: "Organiser")
1. scope of application
(1) These General Terms and Conditions apply to the use of e-learning courses - hereinafter referred to as "courses" - and online training courses - hereinafter referred to as "OT" - provided by the Organiser.
(2) Any general terms and conditions of business or purchase of the customer shall not apply and shall not become part of the contract even if the organiser does not expressly object to them.
2. conclusion of contract/registration
(1) The prices and educational offers published on the Organiser's website do not constitute a binding offer on the part of the Organiser. They may be withdrawn or amended by the Organiser at any time prior to the express acceptance of the Customer's order.
(2) The contract is only concluded when the organiser accepts the customer's booking, for example by sending the access data.
3. access to the courses and OT and obligations of the customer
(1) Access to the courses and to the OT is generally password-protected by means of remote data transmission using the access data sent to the customer or changed by the user himself.
(2) The access data is only valid for one user. The customer is obliged to keep the access data and passwords secret and to prevent unauthorised use of the courses and OT by third parties. In the event of misuse, the Organiser is entitled to block access. The customer shall be liable for any misuse for which he/she is responsible.
(3) The customer is responsible for creating the technical requirements for access to the courses and to the OT, in particular with regard to the hardware and operating system software used, the connection to the Internet including ensuring the connection speed, the current browser software and the acceptance of cookies transmitted by the organiser's server, and shall bear all costs in connection with the fulfilment of these requirements. The Organiser shall inform the Customer on request about the browser to be used in each case. Furthermore, the activation and authorisation of JavaScript is required for the full functionality of the platform and courses. Deactivation by the customer may lead to restrictions in this respect.
(4) In the event of further development of the software platforms and other technical components of the system by the Organiser or its vicarious agents and service providers, the Customer shall be responsible for making the necessary adjustments to the software and hardware used by the Customer independently after being informed by the Organiser.
4. scope of services/restrictions on use/authorisation of the organiser to make changes
(1) The courses and OT shall be carried out in accordance with the programme content provided, the applicable statutory provisions and the recognised rules of technology.
(2) The courses are generally available seven days a week, 24 hours a day. The OT are only available on the booked dates. The Organiser assumes no liability for the continuous availability and accessibility of the platform. If the platform is temporarily unavailable or inaccessible, the organiser accepts no liability unless the failure of the platform is attributable to the organiser.
(3) The Organiser shall give reasonable advance notice of any scheduled unavailability of the learning platform, for example as part of normal system updates, and shall endeavour to carry this out outside normal working hours.
(4) Content changes and updates are permitted.
(5) Statements and explanations about the courses in advertising materials and on the Organiser's website and in the documentation are to be understood exclusively as a description of the quality and not as a guarantee or assurance of a property.
5. interpretation of standards and learning content; warranty and liability
(1) The customer and the participants acknowledge that the interpretation of technical and legal standards is not uniform throughout and that different institutions, experts and test centres may interpret standards differently. The organiser shall make these interpretations to the best of its knowledge and experience. The interpretation of the organiser and its vicarious agents does not exclude other possible interpretations. The organiser and its agents are not bound by any particular interpretation.
(2) All learning content and learning media have been developed from a didactic point of view and therefore serve to convey the respective learning content. In this respect, the individual learning contents and learning media do not claim to be complete with regard to all contents that do not pursue the respective learning objective.
(3) The Organiser does not guarantee the learning success or improved performance of the participants who use the courses and OT provided. The Organiser is not liable for the degree of learning success or the achievement of specific learning objectives, as these depend on factors beyond the Organiser's control.
(4) No liability is assumed for damages or delays in performance that occur due to force majeure or other unforeseeable events beyond the organiser's control.
(5) In the event of intent and gross negligence, including on the part of our vicarious agents, we shall be liable in accordance with the statutory provisions. The same applies to negligently caused damage resulting from injury to life, limb or health. In the event of damage to property and financial loss caused by negligence, we shall only be liable in the event of a breach of a material contractual obligation, but limited to the amount of damage foreseeable and typical for the contract at the time of conclusion of the contract; material contractual obligations are those whose fulfilment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely. Any further liability on our part is excluded, regardless of its legal basis.
6 Rights of use, copyright
(1) After activation, the Organiser shall grant participants a non-transferable right of use for the purchased courses and OT. Access may be limited in time. The duration is indicated in the course description or the offer letter.
(2) The right of use is limited to the number of course participants specified in the offer and order ("user quota"). Any use of the courses and OT outside the limits of this user quota, in particular commercial distribution, publication, sale or licensing to third parties, is expressly excluded. Subsequent removal of individual course participants, for example after completion of a course or by leaving the customer's company, shall not lead to a subsequent increase in the user quota. The customer is not authorised to independently exchange course participants within the "user quota" or to pass on the access data for further use by a person who is not registered.
(3) The customer undertakes to take all measures necessary to protect the works of the courses and OT from unauthorised access, copying or other unlawful use. The Customer shall not modify, edit or otherwise alter the works without the express written consent of the Organiser.
Data protection
(1) Personal data will be processed in compliance with all applicable data protection regulations for the purpose of fulfilling this contract. (2) When visiting the website(s) of GPSlife GmbH, as well as for any kind of business relationship, in particular the use of the online academy, the data protection declarations available on the website and the online academy apply in their current version.
(3) It is explicitly pointed out that it is part of the standard function of the online academy that, in addition to the operators and administrators, (specially appointed) representatives of the customers also have access to the platform-side data of the learners of their own company. This includes data on the current status and progress of participation in courses and other teaching units for the purpose of progress monitoring and defining measures. This "power user" function can be deactivated or restricted at any time at the customer's request.
7. naming as reference customer
(1) The customer authorises the organiser to use the customer's name and logo in lists of reference customers and to name the customer as a reference customer in marketing materials, on the website, in presentations and in other means of communication, provided that no confidential information is disclosed. Any use of the Customer's name or logo shall be done in a dignified and professional manner that does not damage the Customer's reputation.
(2) The Customer has the right to withdraw consent to the use of its name as a reference customer at any time. Following such revocation, the Organiser shall take all measures to cease further use of the Customer's name or logo in new marketing materials and, where reasonably possible, to withdraw or amend existing materials.
8. final provisions
(1) If individual provisions of these GTC are or become invalid, this shall not affect the validity of the remaining provisions. The contracting parties shall endeavour to replace the invalid provision with a provision that best meets the legal and economic purpose of the contract
(2) The place of jurisdiction for all legal disputes arising from or in connection with this contract is Chemnitz.
(3) The law of the Federal Republic of Germany shall apply. The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply.
(4) There are no verbal collateral agreements.
(5) Supplementary or deviating agreements must be in writing to be effective. The written form requirement can only be waived by written agreement.
General terms and conditions for the organisation of seminars, workshops and in-house training courses by GPSlife GmbH
Status: May 2024
GPSlife GmbH
Beckerstrasse 13, 09120 Chemnitz
(hereinafter: "Organiser")
1. scope of application
(1) These General Terms and Conditions apply to the provision of training, continuing education and other educational services such as open, inter-company and in-service seminars, courses and training and in-house events - hereinafter referred to as "training" - which are provided by GPSlife GmbH - hereinafter referred to as "organiser" - on behalf of the customer.
(2) Any general terms and conditions of business or purchase of the customer shall not apply and shall not become part of the contract even if the organiser does not expressly object to them.
2. conclusion of contract/registration
(1) The prices and educational offers published on the Organiser's website do not constitute a binding offer on the part of the Organiser. They may be withdrawn or amended by the Organiser at any time prior to the express acceptance of the Customer's order.
(2) The contract is only concluded as soon as the organiser confirms the registration in writing (including confirmation by electronic means). The conclusion of the contract is decisive for the start of the contract period.
3. realisation
(1) The training shall be carried out in accordance with the agreed programme content, the applicable statutory provisions and the recognised rules of technology.
(2) The use of subcontractors, in particular lecturers and speakers, by the organiser for the provision of services does not require the consent of the client.
(3) The organiser reserves the right to change speakers and/or relocate or change the programme, provided that this does not fundamentally change the objective of the event. There is no entitlement to the organisation of the event by a particular speaker or at a particular venue.
(4) Statements and explanations about the courses in advertising materials and on the Organiser's website and in the documentation are to be understood exclusively as a description of the quality and not as a guarantee or assurance of a property.
(5) Dates marked as guaranteed dates are guaranteed to take place. There may be changes to the venue or the event may be organised as an online training course.
4 Obligations of the customer
The customer undertakes to observe the house rules applicable at the training venue, to follow the instructions of the organiser's representatives and vicarious agents and to refrain from doing anything that could prevent the training from being carried out properly. The customer is obliged to oblige his participants and employees to do the same.
5 Obligations of the customer to co-operate at in-house events
(1) The customer guarantees that all necessary cooperation on his part, his vicarious agents or third parties will be provided in good time and free of charge for the organiser.
(2) Unless otherwise agreed, any auxiliary materials, assistants, training rooms, technical equipment, etc. required for the performance of the services shall be provided free of charge. In all other respects, the customer's acts of co-operation must comply with the applicable legal provisions, standards, safety regulations and accident prevention regulations.
(3) The customer shall bear any additional expenses incurred as a result of work having to be repeated or delayed due to late, incorrect or incomplete information or improper cooperation. Even if a fixed, flat-rate and/or maximum price has been agreed, the organiser shall be entitled to charge for this additional expense.
6. performance deadlines/dates for in-house events
(1) The contractually agreed performance deadlines and dates for in-house events are based on estimates of the scope of work based on information provided by the customer. They are only binding if they are confirmed as binding in writing by the organiser.
(2) Insofar as binding deadlines have been agreed, they shall not begin to run until the customer has submitted all necessary documents to the organiser.
(3) The organiser shall not be liable for delays to agreed dates if the organiser is not responsible for the reason for the delay, for example due to illness of the speaker, strike, natural disasters, etc. The agreed period shall be extended by the duration of the delay for which the organiser is not responsible.
7. rights of use
(1) There shall be no express or tacit assignment or granting of authorisations or rights to training documents, software, copyrights, rights of use, brands or trademarks or their applications, unless otherwise agreed.
(2) Insofar as copyrights, rights of use and/or industrial property rights to performance results arise or are further developed, in particular with regard to further developments and improvements to the systems, software, processes and methods developed by the Organiser, the Organiser alone shall be entitled to the exclusive rights of use, exploitation and reworking, unlimited in terms of territory, time and content.
(3) Seminar documents handed out to the customer or participants shall become the property of the customer for internal use. They may not be reproduced, processed, distributed or used for public reproduction without the written consent of the organiser.
(4) Insofar as it is necessary for the provision of the service, the organiser shall grant the customer the simple right of use to the work results, limited in content to the purpose of the contract, limited in territory to the country of the customer's registered office and limited in time to the term of the educational service. The same applies to the services to be provided as part of the fulfilment of the contract, to which the organiser has an exclusive right of use.
(5) If the organiser creates individual training concepts for the customer, in particular in the context of in-house events, the customer shall receive the non-exclusive, non-transferable right to use the documents, limited to the duration of the contract and unrestricted in terms of location. The client is not authorised to modify or reproduce the documents.
(6) The usage fee is settled with the remuneration for the training.
(7) The logos, trademarks and signs protected in favour of the organiser may only be used for advertising purposes with the necessary authorisation for use and taking into account the specified type of presentation. In case of doubt, these must be requested from the organiser, unless the type of presentation is contractually specified.
(8) The Customer undertakes to take all measures necessary to protect the training works from unauthorised access, copying or other unlawful use. The Customer shall not modify, edit or otherwise alter the works without the express written consent of the Contractor.
8 Cancellation of open seminars by the customer/participant
(1) For training courses, 50 % of the participation fee shall be due as cancellation costs for cancellations received by the organiser less than 2 weeks before the start of the event. Cancellations received by the organiser later than 1 week before the start of the event, absences from the event or discontinuation of participation must be paid in full. It is possible to nominate a substitute participant, provided that the training course has not yet begun and the substitute participant fulfils the admission requirements. Any cancellation rights of the participant have priority.
(2) Cancellations must be made in writing. The participant is entitled to prove that the organiser has suffered no or only minor damage as a result of the cancellation.
9. cancellation of dates and changes to the scope of the training by the organiser
(1) The organiser reserves the right to cancel announced or commenced training courses due to insufficient numbers of participants or the illness of teaching staff or other disruptions to business operations for which the organiser is not responsible. In this case, any participation fees already paid will be refunded (pro rata for training courses that have already started). The affected participants will be informed immediately. Further claims are excluded.
(2) Deviations of up to 10 % from the agreed scope of the training shall constitute an insignificant deviation from the contractual service and shall be deemed irrelevant, provided that this does not jeopardise the achievement of the purpose of the training. They do not entitle the participant to assert warranty claims.
10. liability
(1) The organiser's liability for damages and reimbursement of expenses, irrespective of the legal grounds, in particular in the event of breach of obligations arising from the contractual relationship and from tortious acts, is limited to three times the amount of the respective participation fee.
(2) This aforementioned limitation of liability shall not apply if damage is due to fraudulent intent, intentional or grossly negligent behaviour or for the fulfilment of which the organiser has assumed a guarantee or for damages resulting from injury to life, limb or health or for damages under the Product Liability Act.
(3) A claim for damages for such damages that are based on the breach of obligations that are essential for the fulfilment of the contract (cardinal obligations) is limited in amount to the damage that was typical and foreseeable at the time of the breach of duty as a possible consequence of the breach of contract (typically foreseeable damage), unless one of the cases mentioned in Section 10.2 applies.
(4) The limitation period for claims for damages shall be governed by the statutory provisions.
(5) The above provisions shall also apply in favour of the Organiser's employees and vicarious agents.
11. force majeure
(1) In the event of force majeure, the customer shall have no claim to the realisation of the training. In this case, the parties are entitled to cancel the contract. Claims for damages, in particular compensation for travel or accommodation costs and loss of working hours, are excluded. The following events in particular are considered force majeure: War, acts of God, sabotage, strikes and lockouts, natural disasters, geological changes and impacts.
(2) Each party to the contract is obliged to notify the other party immediately after the occurrence of a case of force majeure with the necessary details. In addition, the parties shall consult on appropriate measures to be taken.
12. data protection
(1) Personal data will be processed in compliance with all applicable data protection regulations for the purpose of fulfilling this contract. (2) When visiting the website(s) of GPSlife GmbH, as well as for any kind of business relationship, in particular the use of the online academy, the data protection declarations available on the website and the online academy apply in their current version.
(3) The customer is solely responsible for the data protection-compliant processing of the personal data of its employees required for registration and completion of the training courses. The customer shall obtain any necessary consent from the data subjects.
13. interpretation of standards and learning content
(1) The customer and the participants acknowledge that the interpretation of technical and legal standards is not uniform throughout and that different institutions, experts and test centres may interpret standards differently. The organiser shall make these interpretations to the best of its knowledge and experience. The interpretation of the organiser and its vicarious agents does not exclude other possible interpretations. The organiser and its agents are not bound by any particular interpretation.
(2) All learning content and learning media have been developed from a didactic point of view and therefore serve to convey the respective learning content. In this respect, the individual learning contents and learning media do not claim to be complete with regard to all contents that do not pursue the respective learning objective.
(3) The Organiser does not guarantee the learning success or performance improvement of the participants attending the training courses. The organiser is not liable for the degree of learning success or the achievement of specific learning objectives, as these depend on factors outside the contractor's control.
14. naming as reference customer
(1) The customer authorises the organiser to use the customer's name and logo in lists of reference customers and to name the customer as a reference customer in marketing materials, on the website, in presentations and in other means of communication, provided that no confidential information is disclosed. Any use of the Customer's name or logo shall be done in a dignified and professional manner that does not damage the Customer's reputation.
(2) The Customer has the right to withdraw consent to the use of its name as a reference customer at any time. Following such revocation, the Organiser shall take all measures to cease further use of the Customer's name or logo in new marketing materials and, where reasonably possible, to withdraw or amend existing materials.
15. final provisions
(1) If individual provisions of these GTC are or become invalid, this shall not affect the validity of the remaining provisions. The contracting parties shall endeavour to replace the invalid provision with a provision that best meets the legal and economic purpose of the contract
(2) The place of jurisdiction for all legal disputes arising from or in connection with this contract is Chemnitz.
(3) The law of the Federal Republic of Germany shall apply. The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply.
(4) The place of fulfilment is the event location notified to the participant in writing.
(5) There are no verbal collateral agreements. Supplementary or deviating agreements must be in writing to be valid. The written form requirement can only be waived by written agreement.
English Version: Terms and Conditions for the use of the GPSlife Academy, e-learning courses, and live online training sessions
Version: June 2024
Provider: GPSlife GmbH
Beckerstrasse 13, 09120 Chemnitz, Germany
(Hereinafter referred to as the "Provider")
1. scope of application
(1) These General Terms and Conditions apply to the use of e-learning courses (hereinafter referred to as "Courses") and online trainings (hereinafter referred to as "OT") offered by the Provider.
(2) Any general terms and conditions or purchasing terms of the Customer shall not apply and shall not become part of the contract, even if the Provider does not expressly object to them.
2 Conclusion of Contract / Registration
(1) The prices and educational offers published on the Provider's website do not constitute a binding offer. They may be modified or withdrawn by the Provider at any time before explicit acceptance of the Customer's order.
(2) The contract is only concluded when the Provider accepts the Customer's booking, for example by sending access credentials.
3. access to courses and OT and customer obligations
(1) Access to the Courses and OT is generally password-protected and provided via remote data transmission using access credentials sent to the Customer or changed by the user.
(2) The access credentials are valid for one individual user only. The Customer is obliged to keep the credentials and passwords confidential and to prevent unauthorised use of the Courses and OT by third parties. In case of misuse, the Provider is entitled to block access. The Customer is liable for any misuse for which they are responsible.
(3) The Customer is responsible for ensuring the technical requirements for accessing the Courses and OT, especially regarding hardware, operating systems, internet connectivity including bandwidth, up-to-date browser software, and acceptance of cookies sent by the Provider's server. All associated costs are to be borne by the Customer. The Provider will inform the Customer upon request about compatible browsers. Full functionality of the platform and Courses requires JavaScript to be enabled. If JavaScript is deactivated, this may result in functional limitations.
(4) In the event of software platform upgrades or technical changes by the Provider or its agents or service providers, the Customer shall, upon notification, make the necessary adjustments to its own systems independently.
4 Scope of Services / Usage Restrictions / Right to Modify
(1) The Courses and OT are provided in accordance with the communicated programme content, applicable laws, and recognised standards of technology.
(2) Courses are generally available 24/7, seven days a week. OT is only available at the booked times. The Provider makes no guarantee regarding the continuous availability or accessibility of the platform. The Provider shall not be liable for downtimes unless such unavailability is attributable to the Provider.
(3) Scheduled downtimes, e.g., due to regular system maintenance, will be announced in advance and, if possible, will be scheduled outside of regular business hours.
(4) Content changes and updates are permitted.
(5) Descriptions and explanations in promotional materials or on the Provider's website are to be understood solely as a description of the nature of the service and do not constitute guarantees or warranted characteristics.
5 Interpretation of Standards and Learning Content; Warranty and Liability
(1) The Customer and participants acknowledge that technical and legal standards may be subject to differing interpretations by institutions, experts, and testing authorities. The Provider provides its interpretation based on best knowledge and experience. Other interpretations are not excluded. The Provider and its agents are not bound to any specific interpretation.
(2) All learning content and media are developed according to didactic principles and are intended to convey specific learning objectives. They do not claim to be exhaustive beyond the defined learning goals.
(3) The Provider does not guarantee the learning success or performance improvement of participants using the Courses and OT. The degree of success depends on factors beyond the Provider's control.
(4) The Provider shall not be liable for damages or delays in performance due to force majeure or other unforeseeable events outside of its control.
(5) In cases of intent or gross negligence, including by agents of the Provider, liability is governed by applicable law. The same applies to negligent injury to life, body, or health. For property or financial damages caused by ordinary negligence, the Provider is only liable if a material contractual obligation is breached. In such cases, liability is limited to typical and foreseeable damages at the time of contract conclusion. Further liability is excluded regardless of legal basis.
6 Rights of Use, Copyright
(1) Upon activation, participants are granted a non-transferable right to use the purchased Courses and OT. Access may be time-limited, with duration specified in the course description or offer letter.
(2) The right of use is limited to the number of users ("user quota") stated in the offer and order. Use beyond this scope, especially commercial distribution, publication, resale, or licensing to third parties, is strictly prohibited. Removing individual users (e.g., after course completion or leaving the Customer's company) does not entitle the Customer to reassign or increase the user quota. Customers may not independently exchange participants within the quota or share credentials with unauthorised persons.
(3) The Customer agrees to take all necessary measures to protect the course materials and OT from unauthorised access, copying, or other unlawful use. The Customer shall not modify, adapt, or alter the materials without the Provider's explicit written consent.
7. data protection
(1) Personal data is processed in compliance with all applicable data protection laws for the purpose of fulfilling this contract.
(2) The privacy policies available on the GPSlife GmbH website and the online academy apply to website visits and all forms of business relationships, particularly the use of the online academy, in their current version.
(3) It is explicitly stated that the standard function of the online academy includes granting access to platform-side data of their own company's learners to designated customer representatives (e.g., training managers, team leaders). This includes participation status and progress in courses for monitoring and planning purposes. This "Power User" function can be deactivated or restricted upon Customer's request at any time.
8. reference customer
(1) The Customer grants the Provider the right to use the Customer's name and logo in reference customer listings, marketing materials, on the website, in presentations, and other communication channels, provided that no confidential information is disclosed. Such use shall be respectful and professional, maintaining the Customer's reputation.
(2) The Customer may revoke this consent at any time. Upon revocation, the Provider shall take reasonable steps to stop further use in new marketing materials and, where reasonably possible, withdraw or modify existing materials.
9. final provisions
(1) If any provision of these General Terms and Conditions is or becomes invalid, the validity of the remaining provisions shall not be affected. The parties shall endeavour to replace any invalid provision with one that comes closest to the intended purpose in legal and economic terms.
(2) The place of jurisdiction for all disputes arising from or in connection with this contract shall be Chemnitz, Germany.
(3) The laws of the Federal Republic of Germany apply. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) do not apply.
(4) No oral side agreements exist.
(5) Any additions or deviations must be made in writing to be effective. This written form requirement can only be waived by written agreement.
Terms and Conditions for the Conduct of Seminars, Workshops, and In-House Training Courses by GPSlife GmbH
Version: May 2024
GPSlife GmbH
Beckerstrasse 13, 09120 Chemnitz
(Hereinafter referred to as the "Provider")
1. scope of application
(1) These General Terms and Conditions apply to the delivery of training, further education, and other educational services such as open, cross-company, and part-time seminars, courses, and training programmes, as well as in-house events - hereinafter referred to as "Training" - provided by GPSlife GmbH (hereinafter the "Provider") on behalf of the customer.
(2) Any general terms or purchasing conditions of the customer shall not apply, even if the Provider does not expressly object to them.
2 Conclusion of Contract / Registration
(1) Prices and offers published on the Provider's website do not constitute a binding offer and may be withdrawn or modified by the Provider at any time before the explicit acceptance of the customer's order.
(2) The contract becomes effective only upon written confirmation by the Provider (including electronic confirmation). The contract term begins upon conclusion of the contract.
3. delivery of training
(1) Training is delivered in accordance with the agreed content, applicable laws, and recognised technical standards.
(2) The Provider may engage subcontractors, particularly trainers and lecturers, to deliver services without requiring customer approval.
(3) The Provider reserves the right to replace trainers and/or modify the schedule or content, provided that the overall training objective is not significantly altered. There is no entitlement to training by a specific trainer or at a specific location.
(4) Descriptions and statements in marketing materials, on the website, or in documentation serve solely as descriptions of the training content and do not constitute guarantees or warranties.
(5) For sessions marked as "guaranteed dates," the Provider guarantees delivery, though the delivery location may change or the session may be held online.
4. customer obligations
The customer shall comply with the house rules at the training venue, follow instructions given by the Provider and its representatives, and refrain from any conduct that may interfere with proper training delivery. The customer shall ensure their employees and participants adhere to the same.
5. customer co-operation for in-house training
(1) The customer shall ensure that all required cooperation by them, their agents, or third parties is provided in a timely manner and free of charge.
(2) The customer shall provide necessary resources, personnel, training rooms, and technical equipment at no cost unless otherwise agreed. Such provisions must comply with applicable laws, regulations, safety, and accident prevention rules.
(3) Additional expenses caused by incomplete, incorrect, or delayed cooperation or information from the customer shall be borne by the customer. This applies even when fixed, lump-sum, or maximum prices were agreed upon.
6. delivery deadlines for in-house training
(1) Deadlines and dates for in-house training are estimates based on the customer's input and only binding if confirmed in writing.
(2) Binding deadlines commence only once the customer has provided all required documents.
(3) The Provider is not liable for delays unless it is at fault (e.g., due to illness of the trainer, strikes, natural disasters). The agreed period shall be extended by the duration of the delay.
7. rights of use
(1) No explicit or implied rights or licences are granted to use training materials, software, copyrights, usage rights, trademarks, or their applications unless explicitly agreed.
(2) Any intellectual property developed or enhanced during training, especially regarding systems, software, methods, or procedures, remains the exclusive property of the Provider, including all global, perpetual, and unrestricted rights of use and modification.
(3) Seminar materials provided to participants are transferred into the customer's possession for internal use only. They may not be reproduced, modified, distributed, or publicly shared without written permission.
(4) If necessary for service delivery, the Provider grants the customer a simple, purpose-limited, geographically restricted, and time-limited right of use for the contract duration. This also applies to deliverables in which the Provider holds exclusive rights.
(5) If custom training materials are developed for in-house sessions, the customer receives a non-exclusive, non-transferable, geographically unrestricted right to use them for the contract duration. The customer may not reproduce or modify these materials.
(6) Licence fees are included in the training fee.
(7) The use of Provider-protected logos, trademarks, or symbols for promotional purposes is only permitted with proper authorisation and in accordance with the Provider's branding guidelines.
(8) The customer must take all necessary measures to prevent unauthorised access, copying, or other unlawful use of the materials. Modification or alteration without written consent is prohibited.
8 Cancellation of Open Seminars by the Customer
(1) For open seminars, cancellations received later than 2 weeks before the start date are subject to a 50% cancellation fee. Cancellations received later than 1 week before the start, no-shows, or early withdrawal are subject to full fees. Substitution of participants is possible before the training begins, provided eligibility requirements are met. Statutory withdrawal rights take precedence.
(2) Cancellations must be made in writing. The participant may provide evidence that the Provider incurred no or lesser damage.
9 Cancellation or Modification by the Provider
(1) The Provider reserves the right to cancel announced or ongoing training due to insufficient registrations, illness of trainers, or operational disruptions beyond its control. In such cases, fees already paid will be refunded (pro rata for partial delivery). Affected participants will be informed promptly. Further claims are excluded.
(2) Deviations up to 10% from the agreed scope do not constitute significant deviations and do not entitle participants to claim warranty rights if the training goal remains achievable.
10. liability
(1) The Provider's liability for damages, regardless of legal grounds, is limited to three times the participation fee.
(2) This limitation does not apply in cases of intent, gross negligence, fraud, personal injury, or claims under the Product Liability Act.
(3) For breaches of essential contractual obligations (cardinal duties), the Provider is only liable for foreseeable damages typical to the contract.
(4) Statutory limitation periods apply.
(5) These provisions also apply in favour of the Provider's employees and agents.
11. force majeure
(1) In cases of force majeure, the customer has no entitlement to training delivery. Both parties may terminate the contract. Compensation claims, including travel or accommodation costs and work interruptions, are excluded. Events of force majeure include war, governmental orders, sabotage, strikes, natural disasters, or geological events.
(2) Both parties are obliged to inform each other promptly and discuss reasonable actions.
12. data protection
(1) Personal data is processed in accordance with applicable data protection laws for the purpose of fulfilling the contract.
(2) The data protection policies published on the GPSlife GmbH website and online academy apply in their current versions.
(3) The customer is solely responsible for the lawful processing of participant data, including obtaining necessary consents.
13. interpretation of standards and learning content
(1) Customers and participants acknowledge that technical and legal standards may be subject to different interpretations. The Provider uses its best knowledge and experience but does not exclude other interpretations and is not bound to any particular view.
(2) All learning content and materials are developed didactically to support specific learning goals and are not exhaustive beyond those goals.
(3) The Provider does not guarantee individual learning success, as this depends on external factors.
14. reference customer
(1) The customer grants the Provider permission to use their name and logo in reference lists, marketing materials, website, presentations, and other communications unless confidential information is disclosed. All uses shall be professional and dignified.
(2) The customer may revoke this permission at any time. Upon revocation, the Provider will cease further use in new materials and remove or adjust existing ones where reasonably possible.
15 Final Provisions
(1) If any provision is or becomes invalid, the remaining provisions remain unaffected. The parties shall endeavour to replace it with a valid clause reflecting the economic and legal intent.
(2) The place of jurisdiction for all disputes arising from or in connection with this contract shall be Chemnitz, Germany.
(3) German law applies. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
(4) The place of performance is the training location communicated in writing to the participant.
(5) No oral side agreements exist. Amendments must be made in writing. The written form requirement can only be waived in writing.
